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Terms of service

By accessing or using the Afrozeh website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using the website or placing an order.

Acceptance of Terms

By using this website or placing an order, you confirm that you accept these Terms of Service and agree to comply with them. If you do not agree with these terms, you should not use this website.

Website Use

This website is intended for lawful use only. Users agree not to misuse the website, attempt unauthorized access, interfere with its operation, or engage in any activity that could harm the website or other users.

Product Information

We strive to ensure that all product descriptions, images, and pricing information displayed on the website are accurate. However, minor variations in color, design, or appearance may occur due to photography, lighting, or screen display differences.

Afrozeh reserves the right to correct any errors, inaccuracies, or omissions related to product information or pricing at any time without prior notice.

Orders and Order Acceptance

Placing an order on the website constitutes an offer to purchase a product. All orders are subject to acceptance and availability.

Afrozeh reserves the right to refuse, cancel, or limit any order at its discretion, including in cases involving suspected fraud, payment verification issues, pricing errors, or product availability.

Pricing and Payments

All prices displayed on the website are subject to change without prior notice. Payments must be completed using the approved payment methods available at checkout.

Payment transactions are processed through secure third party payment providers. Afrozeh does not store full payment card details.

Made to Order Items

Many stitched items available on the website are prepared specifically after an order is placed. These items are considered made to order and may not be eligible for cancellation, return, or exchange once the order has entered the processing stage.

Customers are responsible for reviewing size selections and product details carefully before placing an order.

Shipping and Delivery

Products purchased through the website are dispatched internationally from Pakistan. Delivery timelines may vary depending on the product type, production schedule, courier transit times, and customs procedures in the destination country.

Estimated delivery timeframes are provided as guidelines and are not guaranteed.

Customs Duties and Taxes

International shipments may be subject to customs duties, taxes, or additional charges imposed by the destination country. These charges are the responsibility of the customer and are not controlled or collected by Afrozeh.

Returns and Exchanges

Returns and exchanges are limited and subject to the conditions outlined in the Return & Exchange Policy. Customers are encouraged to review the full policy before making a purchase.

Intellectual Property

All content on this website, including images, logos, product designs, text, and graphics, is the property of Afrozeh or its respective licensors and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution of website content is strictly prohibited.

Limitation of Liability

Afrozeh shall not be held liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of products through the website.

Use of the website and purchase of products are undertaken at the customer's own discretion and risk.

Policy Updates

Afrozeh reserves the right to update or modify these Terms of Service at any time. Updated terms will be posted on this page and will become effective immediately upon publication.

Contact

If you have any questions regarding these Terms of Service, please contact the customer support team for assistance.