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Order
To place an order, simply browse the products on our website, select your desired item and size, add it to your cart, and proceed to checkout. Follow the instructions to enter your shipping information and complete payment.
Once your order has been successfully placed, you will receive an order confirmation email. This confirms that your order has been received and is being processed.
Orders may only be cancelled within the cancellation window outlined in our Cancellation Policy. Once an order has entered processing or has been dispatched, cancellation is not possible.
Once an order has been placed, it may not be possible to modify items, sizes, or payment details. Please review your order carefully before completing checkout.
Shipping
All orders are dispatched internationally from Pakistan.
Delivery timelines vary depending on the type of product ordered. Estimated delivery times are provided on the Shipping Policy page and on product pages.
Yes. Once your order has been dispatched, you will receive an email containing your shipment tracking information.
Customs & Duties
International orders may be subject to customs duties, import taxes, or other charges depending on your country’s regulations. These charges are the responsibility of the customer.
Returns & Exchanges
Due to the nature of our products, returns are not accepted except in rare cases where a defective or incorrect item has been delivered.
No. Most stitched outfits are made to order and cannot be cancelled, returned, or exchanged once processing has begun.
Please contact our support team within 48 hours of delivery and provide clear photos of the issue so our team can review the claim.
Security
We take customer privacy and data protection seriously. Your personal information is handled in accordance with our Privacy Policy and is not sold or shared with unauthorized third parties.