At Afrozeh, we take great care in ensuring that every order is prepared and delivered with the highest standards. Due to the nature of our products and the fact that many items are stitched or prepared specifically after an order is placed, our return and exchange policy is limited and subject to the conditions outlined below.
Most stitched outfits are prepared specifically after an order is placed. For this reason, stitched items are considered made to order and are not eligible for cancellation, return, or exchange once the order has entered the processing stage.
Customers are advised to review all size selections, product details, and order information carefully before completing their purchase.
We do not accept returns or exchanges based on change of mind, personal preference, color differences due to screen display, event changes, or delays related to international shipping or customs clearance.
Once an order has been processed or dispatched, it cannot be returned or exchanged except in the limited circumstances described below.
If a customer receives an incorrect or defective item, the issue must be reported to our customer support team within 48 hours of delivery.
Customers may be asked to provide photographs or additional information so our team can review the matter.
If the claim is approved, our team will provide instructions regarding the return process.
If a return is approved due to a defective or incorrect item, the product must be returned within 5-7 days of delivery to the return address provided by our support team.
All returns must be sent to the designated return address in Pakistan. Customers are responsible for arranging and paying for return shipping, including courier costs and any customs charges associated with the return shipment.
Customers are strongly advised to use a trackable courier service, as Afrozeh UK cannot be held responsible for items lost during return transit.
Once the returned item has been received and inspected, our team will review the claim. If the claim is verified, we will provide an appropriate resolution, which may include replacement of the item or the issuance of a store voucher.
Due to the nature of our products and international dispatch process, monetary refunds are not offered. In cases where a replacement cannot be provided, a store voucher or discount code equivalent to the order value may be issued for future purchases.
Items purchased during promotional sales or clearance events are considered final sale and are not eligible for return or exchange.
If you have any questions regarding an order or need assistance with a claim, please contact our customer support team and we will assist you as soon as possible.