At Afrozeh, we aim to provide a smooth and transparent shopping experience for our customers. As our products are processed and prepared shortly after an order is placed, cancellation requests are subject to the conditions outlined below.
Orders may be cancelled within 1 hour of placement. After this period, orders automatically enter the processing stage and cancellation requests may no longer be possible.
If a cancellation request is submitted within the permitted time frame and approved, a cancellation fee will apply.
Approved cancellations are subject to a cancellation fee of 5% of the order value or £12, whichever is higher. This fee covers payment processing charges, administrative costs, and operational handling associated with processing and reversing the order.
The remaining balance will be refunded to the original payment method.
Due to the nature of our operations, orders are processed shortly after confirmation. Once processing has begun, cancellations are not guaranteed and will be reviewed on a case by case basis.
If cancellation is approved after processing has begun, the applicable cancellation fee will still apply.
Once an order has been dispatched, cancellation is no longer possible as the shipment is already in transit.
Customers acknowledge that all products are dispatched internationally from Pakistan. As a result, once an order has entered processing or dispatch stages, cancellations cannot be guaranteed.
For security purposes, cancellation requests must be made using the same email address or contact information used when placing the order. This allows our team to verify and process the request efficiently.
Afrozeh reserves the right to cancel any order at its discretion due to reasons including but not limited to product availability, payment verification issues, pricing errors, or unforeseen operational circumstances. In such cases, a full refund will be issued.
If you need help regarding an order or cancellation request, please contact our support team and we will assist you as quickly as possible.